Job Description
CUSTOMER SERVICES REPRESENTATIVE
JOB PROFILE SUMMARY
Handles customer interactions (email, telephone, etc.), providing outstanding customer service. Is knowledgeable in a limited number of Commercial products, or products of low complexity. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Banking products and services.
JOB DESCRIPTION
1. GENERAL FUNCTION:
- Handles customer interactions (email, telephone, etc.), providing outstanding customer service.
- By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about US Banking products and services.
- Responsible and accountable for risk by openly exchanging ideas ...
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