Member Service Specialist

Member Service Specialist role at Alterna Savings

The Member Service Specialist is the ambassador for Alterna members and Alterna Bank customers via member‑initiated contact through our Contact Centre. With a sincere desire to provide optimum service, successful candidates proactively focus on creating a strong member experience by quickly and efficiently solving member requests and delivering a full range of banking products and services.

Location: Ottawa

Status: Full‑time & 6‑month term

Major Responsibilities

• Meet sales targets by delivering products and services that satisfy the members’ primary need.
• Adhere to all sales and service processes for Contact Centre.
• Probe to uncover additional needs to cross‑sell and up‑sell at every member interaction by looking for potential opportunities on member/customer accounts during interactions.
• Process everyday transactions – Bi...