Member Services Hybrid Agent (Guadalajara)

As a Hybrid Member Services Agent, you’ll deliver World‑Class Service to our members through inbound and outbound calls, as well as chat interactions, primarily assisting with their reservation needs. In our dynamic, fast‑paced environment, your day will be filled with a variety of scenarios—helping members with payments, handling sensitive information, answering process‑related questions, and much more. The highlight of this role is the opportunity to help members create the perfect vacation experience. You’ll guide them in booking everything from promotional offers to tailored vacation packages, including meal plans, spa certificates, transportation, activities, and even thrilling offsite excursions. If you're someone who thrives in a luxury setting and brings the same level of excellence as our 5‑diamond resorts, this is the perfect role for you!

• Salary Grade: $23,000 - $25,000 Salary + monthly bonus.