Membership Experience Manager

Key Responsibilities:
Serve as the primary point of contact for member experience initiatives.
Build strong relationships with members to understand their preferences, feedback, and needs.
Develop and implement programs that enhance member engagement and loyalty.
Oversee the member journey from onboarding, ensuring a seamless and enjoyable experience.
Collaborate with front-of-house, events, and operations teams to maintain high service standards.
Monitor and improve touchpoints such as communications and amenities.
Manage member feedback channels (surveys, suggestion boxes, direct interactions) and analyse data to identify trends and improvement opportunities.
Present insights and recommendations to senior management regularly.
Identify members to foster a sense of community and belonging for interest group through engagement.
Partner with marketing to promote events and highlight member stories.
Work cross-functionally with departments to ensure align...