Membership Operations Lead at YMCA Regina

Elevate member experiences at the YMCA of Regina as a Membership Supervisor. Foster community engagement and lead membership services operations.
In this position, you will directly report to the Director of HFA Operations & Member Experience, managing membership sales and front desk activities while maintaining high standards of customer service. The Membership Supervisor plays a crucial role in leading by example, meeting sales targets, and ensuring smooth processing of memberships and payments. Key capability in effective communication and team leadership is essential for success.
Key Responsibilities:
• Oversee daily operations at the membership desk
• Conduct membership tours and manage follow-ups
• Achieve monthly sales and retention goals
• Ensure accurate processing of member accounts
• Partner with program teams to promote services
Requirements:
• High school diploma required; additional education is a plus
• 2-4 years of customer service team lea...