Membership Services Team Lead- Days

At WHOOP, we're on a mission to unlock human performance. We empower our members to perform at a higher level through a deeper understanding of their bodies and daily lives.

WHOOP is seeking a Team Lead for our day team, someone with a passion for leadership who will support and inspire our Membership Services Representatives (MSRs) as well as support the wider leadership team. Our Membership Services team is a group of professionals who love supporting communities and thrive on uncovering root causes to solve member challenges.

In this leadership role, you will support teams in both Ireland and the who handle a variety of support needs, including app-related issues, hardware troubleshooting for the WHOOP strap, analytical questions about user data, and membership or billing inquiries. We’re looking for a highly motivated individual who is passionate about delivering an exceptional member experience and coaching others to do the same. A strong aptitude for leadin...