Merchant Operations Executive

The Merchant Operations Executive is responsible for end-to-end management of payment

terminal operations for merchants, including deployment, activation, swap/retrieval,

troubleshooting, merchant support, SIM logistics, and coordination with internal/external

stakeholders. This onsite role is embedded in BAU and supports operations as needed,

including weekend and public holiday shift rotations with allowance.

Key Responsibilities

Reporting and Analysis

• Generate and analyze daily/weekly/monthly operational reports.
• Track KPIs related to terminal deployment, swaps, retrievals, SIM usage, and service levels.
• Identify operational inefficiencies and propose practical improvements.
• Maintain accurate records and documentation for audits and compliance.

Payment Terminal Operations

• Coordinate and execute the deployment of POS terminals to merchants; ensure pro...