Merchant Operations Executive, MY

About The Job Merchant Operations Executive, MY
We are looking for a hands-on, service-oriented Merchant Operations Executive to support our growing network of merchant partners. This role involves on-site training , hardware deployment , technical troubleshooting , and logistics coordination .
You'll play a critical role in ensuring that merchants are fully set up, trained, and operational, providing a seamless experience from onboarding through ongoing support.
What you'll do... On-Site Merchant Support & Training
Conduct on-site visits to merchant locations for onboarding, training, and support.
Provide in-person training on systems, devices, and tools to ensure merchants are confident using our platform.
Troubleshoot technical or operational issues on-site, including device setup, network/configuration problems, or user errors.
Hardware Deployment & Setup
Deliver and install the necessary hardware (e.g., terminals, tablets, printers) at the merchant's premi...