Merchant Operations Specialist

Overview

The Merchant Success plays a critical end-to-end role in building, growing, and nurturing high-impact partnerships with Grab’s merchant partners. This role combines sales acquisition, strategic relationship management, and performance growth—ensuring merchants thrive on the Grab platform across services such as GrabFood, GrabMart, GrabExpress, and GrabPay.

Merchant acquisition

• Identify and prospect new merchant partners through various channels (fieldwork, referrals, digital leads, events).
• Conduct outbound calls and in-person pitches to merchant owners, managers, or decision-makers.
• Drive end-to-end onboarding: from contract signing and document collection to system encoding and training.
• Ensure merchants are properly setup on the platform with initial marketing support and in-store visibility.

Relationship management

• Build strong, trust-based relationships with merchant part...