Merchant Outreach Specialist

Merchant Outreach Specialist

Kuala Lumpur, KUL, Malaysia(Hybrid)

**Job Description**

Global Merchant and Network Services (GMNS) is the merchant network of American Express which acquires and maintains relationships with millions of merchants around the world that welcome American Express cards.

We are looking for a motivated, detailed orientated and customer-focused professional to join our phone-based Merchant Outreach team in Kuala Lumpur. In this role, you will play a key part in supporting American Express’s merchant network across Australia and New Zealand. You will engage merchants through proactive and meaningful outreach, helping to enhance the overall health and quality of our merchant network.

As part of the Risk Management Business Operations team, you will collaborate closely with internal partners across the enterprise to deliver high-quality merchant remediation and engagement initiatives that support business integrity and co...