Merchant Reconciliation Officer

Responsibilities

• Primarily responsible for supporting operational efficiency, helping prevent financial losses and reducing reputational risk through timely and accurate validation of merchant manually settled transactions
• Attends to and provides resolution of Call Center case referred by Merchant Services Unit as requested by merchant
• Carries out functions consistently and in accordance with the policies, procedures and control measures in place

Duties & Responsibilities

Case Management

• Prepares summary of cases extracted from system in soft file for monitoring purposes and timely resolves cases in system to avoid escalations
• Attends to email queries and reconciliation request from merchants and internal customers with sense of urgency and provides timely feedback on unpaid transaction sent to Merchant Transaction Posting group email
• Reviews Merchant Transaction posting group email ...