Merchant success consultant - activation specialist (3 month fixed term contract)

About The Role

Drive early‑stage merchant activation by engaging new Yoco merchants within their first 30 days of onboarding, helping them understand and realise value from daily POS usage through Product Catalogue adoption. Through proactive outreach, education, and guided enablement (including AI‑assisted catalogue creation), you ensure merchants quickly experience the benefits of using Yoco in their daily business operations.

What You Will Be Doing Proactively contact newly onboarded merchants within the first 30 days of receiving a Yoco device. Run structured activation conversations via calls, chat, and approved outreach channels. Introduce the value of daily POS usage and consistent transaction behaviour. Drive adoption of the Product Catalogue as the first step to meaningful POS usage. Guide merchants through creating and using their Product Catalogue (products and services). Train merchants on how catalogue setup improves speed, accuracy, and sales tracking. Use an AI‑...