Merchant Success Manager

At SOUS, we help independent food & beverage entrepreneurs grow. Our AI-powered SaaS platform enables new revenue streams, online visibility, and stronger customer relationships.

As we enter our next phase of growth, we’re searching for a Merchant Success Manager who can build the function that helps merchants succeed across onboarding, activation, retention, and growth. This role is critical in freeing up leadership from day-to-day execution while driving direct impact on merchant revenue, retention, and long-term value. If you are excited about building structure, leading people, and helping merchants grow on a fast-scaling platform, we’d love to meet you.

Taken

Build and lead Merchant Success

• Own the full Merchant Success function across onboarding, activation, retention, and growth.


• Build the processes, playbooks, and operating rhythms that help merchants get value from SOUS quickly and consiste...