Merlin Accessibility Assistant

**What you'll bring to the team**



**Accessibility Merlin Accessibility Assistant**



**Location:** LEGOLAND® Windsor Resort, Windsor, SL4 4AY



**Hours:** Full time fully flexible, any 5 days out of 7

**Location: LEGOLAND Windsor Resort**



**JOB DESCRIPTION**



The Merlin Accessibility Assistant is responsible for managing all enquiries relating to the Merlin Ride Access Pass (RAP) and guiding escalated Accessibility support for Contact Centre Teams for all Merlin sites. This includes handling high-profile and sensitive cases with professionalism, accuracy, and empathy. The role also provides operational support to sites by managing daily RAP allocation figures and monitoring capacity to ensure fair and effective access for guests.



**JOB SCOPE**



**KEY ACCOUNTABILITIES**



+ Manage and respond to all Merlin Ride Access Pass enquiries f...