MES Specialist

We’re hiring! At Cognizant we have an ideal opportunity to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

Required Experience

• 5+ years experience supporting PAS X MES in GMP environments
• Familiarity with ServiceNow and ITIL processes
• Advanced English for global collaboration

Responsibilities

• Team Leadership and Coordination: Manage MES L2 analysts prioritize tickets and monitor SLA adherence.
• Incident and Problem Management: Oversee critical MES incidents such as eBR execution failures validate troubleshooting and coordinate escalations to L3 and L4.
• Process Governance: Implement ITIL...