MES Support Specialist

Responsibilities

• Provide technical assistance and support to end users for all MES-related issues.
• Ensure 24×7 operational support to enable uninterrupted global manufacturing operations.
• Participate in on-call rotation to provide continuous coverage.
• Respond to and resolve MES incidents and service requests received via email, remote support tools, and ITSM platforms, within defined SLAs.
• Monitor and manage ServiceNow request queues, specifically under EA – Camstar.
• Proactively monitor alerts and error notifications from IT monitoring tools.
• Escalate unresolved or complex issues to MES Subject Matter Experts (SMEs) as required.
• Collaborate with SMEs on issue escalation, root cause analysis, and resolution.
• Perform other related MES support duties as assigned.

Requirements

• Minimum 2 years of relevant experience with a Bachelor s degree or Diploma in Comp...