MFSZ Head of Operations

Why this role matters
This is a pivotal leadership role at the heart of Mukuru Financial Services Zimbabwe. As Head of Operations, you are responsible for bringing strategy to life ensuring that every product, service, and customer interaction is delivered with precision, speed, and integrity.

You will own the full operating model, from processing and customer service to distribution and sales delivery, while shaping how new financial products are launched and scaled in the market. Your work will directly influence how effectively Mukuru connects people to critical financial services across Zimbabwe.
What you will lead End-to-end operational delivery

+ Own the performance of the full operations function, including onboarding, transaction processing, settlements, and customer service delivery

+ Ensure consistent service excellence across branches, agents, contact centres, and digital channels

+ Strengthen operational resilience, including system...