Mgr, Online FAE

About the job Mgr, Online FAE
Job Purpose and Dimensions:
To build & lead a local team of 4-5 online FAE , working alongside REN sales and focused on supporting mass market and channel partners in Amercica. The role is a player coach : whilst building / running the team, also supporting customers and partners. The role will be the anchor point for this small team and will be instrumental in developing the business model and way of workign for a long term sustainable high quality support for our Americas mass market customer base.
Principal Accountabilities:
Build / develop / retain a customer centric team focusing on the best mix of technical & personal attributes for success.

Build relationship and way of working (deployment/ coverage) with the REN sales and distribution partners in Americas.

Develop the way of working with customers & contribute to wider development of providing best in class support to customers including support infrastructure & tool...