Microsoft Dynamics 365 AI Developer

This is a remote position. Artificial Intelligence (AI) Developer Dynamics Contact Center Solutions Fully Remote - US Shifts Description of Duties Design and implement AI solutions for back-office contact centers using the Dynamics Contact Center solution, including virtual assistants for voice and chat, intelligent routing, and sentiment-aware human-centred customer support. Develop and maintain Natural Language Processing (NLP) models to analyze customer inquiries across voice, chat, email, and social media channels. Collaborate with customer service, IT, and data analysis teams to identify automation opportunities and improve customer engagement. Integrate AI capabilities with existing systems, such as Microsoft Dynamics Customer Relationship Management (CRM), the website, and the mobile app. Monitor and optimize AI model performance to ensure high accuracy, responsiveness, and customer satisfaction. Leverage machine learning to predict customer needs, personalize interactions, and...