Microsoft_M365 Copilot SME

**3 DAYS PER WEEK ONISTE IN SHEFFIELD**
Key Responsibilities:
* Incident & Problem Management:
o Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results).
o Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc
* Observability and Monitoring:
o Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector
Required Qualifications:
* 5-8+ years in Microsoft 365 support at enterprise scale.
* Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.
* Experience working within regulated environments and producing audit-ready artifacts