Microsoft Support Engineer

Job Title: Microsoft Support Engineer - MSP
Location: Onsite Islamabad
Department: Managed Services
Employment Type: Full-Time
Position Overview
We are seeking a highly skilled and customer-focused Microsoft Support Engineer to join our Managed Services team. This role supports multiple client environments across various industries, providing Tier 1–3 technical support, infrastructure management, cloud administration, and advanced escalations.
The ideal candidate thrives in a fast-paced MSP environment, understands SLA-driven service models, and can independently manage complex Microsoft cloud and hybrid infrastructures.
Key Responsibilities
-Provide multi-tier (L1–L3) support for multiple client environments.
-Manage and resolve incidents, service requests, and escalations within defined SLAs.
-Administer and troubleshoot:
-Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
-Azure (VMs, storage, networking, backup)
-Windows Server infra...