Mid-Funnel Support Operator (On-site Medellín)

Location: On-site

Location: El Poblado, Medellín

Type: Full-time

What You’ll Do

• Client–Carrier Relay
  You'll receive information requests from underwriters, translate them into clear language for the client, collect what's needed, and relay it back properly formatted. If a client hasn't responded in 24 hours, you follow up. If the underwriter hasn't responded in 48, same thing.
• Intake Support
  You'll complete applications for clients who need additional coverage or whose submissions require rework. Accuracy and speed go hand in hand here.
• Documentation & CRM Management
  Everything you do gets logged. Documents, communications, notes, all recorded in the CRM after every action.
• Customer Support
  You'll monitor the inbox, respond with status updates, handle calls when needed, and immediately flag any urgency to the team.

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