MID LEVEL APPLICATION SUPPORT ANALYST (34586)

Main Activities

• Provide 24/7 support for workload automation applications, ensuring uninterrupted service and timely issue resolution.
• Provide 2nd level application support for customer reported issues and requests.
• Perform troubleshooting to resolve reported issues and requests based on KPIs and document the solutions to enrich reusable solution database.
• Perform daily operational tasks including monitoring, troubleshooting, error corrections, and etc.
• Drive operational excellence by implementing continuous improvement according to industry best practices.
• Coordinate with various application teams to troubleshoot and resolve issues promptly.
• Handle support queries from customers, ensuring timely and accurate responses.
• Escalate issues to appropriate teams as needed and track them through to resolution.
• Utilize ServiceNow for ticket handling and query management.
• Ensure adherence to SLA...