Mid-level IT Service Technician

**Overview**

GovCIO is currently hiring for an IT Service Technician to provide **onsite** support for our federal customer. This position will be located in St. Thomas, USVI and will require travel to the St. Croix office once every few months for **onsite** support.

**Responsibilities**

The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide o...