Middleware Technical Account Manager - Rio de Janeiro

The Red Hat services team is looking for an experienced Software Engineer to join us as a Red Hat Middleware Technical Account Manager. In this role, you will provide adoption guidance, implementation of good practices and supportable insights to customers for the Red Hat Middleware solutions portfolio.

Technical Account Managers (TAMs) are highly technical and experienced engineers who work with customers on their strategic needs and mission-critical environments. As part of the services organization, the TAM works on behalf of the customer as their advocate with engineering. TAM works proactively to prevent incidents. When a problem occurs, the TAM will work with the customer to resolve the incident by coordinating efforts within Red Hat.

TAM aims to support the development, deployment, and support teams, ensuring that the best practices for configuration, tuning, and use of Red Hat products are applied.

You will act proactively, with a critical eye on the ...