Minor Claim Analyst

AIA

Full time Indonesia, Jakarta Business Operations Specialists

Posted:

March 02, 2026

Location:

Indonesia, Jakarta, Indonesia

Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
Sound like you? Then read on.
About the Role
Responsible for providing technical medical expertise for decisions and resolution of customer enquiries and claims and managing healthcare related services provided to policy holders.Main responsibilities:
Ensure claim process at TPA have good quality and valid as our policy provision
Analyze TPA cashless claim
Secondary layer review case amount >20 million before creating CDV
Monitoring cashless performance at TPA by creating solution to minimize repetitive error or any delayed process
Minimize complaint and increase customer satisfaction
Cooperate with Underwriting Dept related cases with PEC/NDC that's found at TPA claim process
Respond any enquiry from provider related claim payment by AIA
Ad hoc:
Report NDC find...
                

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Job Overview

Job Type: Full time

Location: Indonesia, Indonesia

Posted: March 02, 2026

Deadline: April 11, 2026