MIS & Incident Management

**Role Summary**

This role focuses on Management Information Systems (MIS), data analysis, and incident management within the banking domain. The position is responsible for generating insights from complex data, supporting operational efficiency, and managing incidents end-to-end to ensure minimal disruption to business operations. Candidates with experience in cards retail banking operations, fraud/disputes, and banking applications are preferred.

**Key Responsibilities**

+ Develop, maintain, and enhance MIS reports and dashboards to support business decision-making
+ Analyze complex datasets and provide actionable insights to stakeholders
+ Ensure timely and accurate reporting across various business functions
+ Identify trends, anomalies, and improvement opportunities through data analysis
+ Manage the complete lifecycle of incidents from identification to resolution
+ Coordinate with cross-functional teams to ensure timely incident resolut...