MLOps Support Engineer (L1/L2 Technical Support)

About the role:

The MLOps Support Engineer is an operations-first role, focused on ensuring AI/ML systems remain stable, observable, and supportable in production environments. This is not a data science or feature development role.

The primary objective is to maintain continuous performance of ML models and associated pipelines with minimal disruption to both internal and client-facing services. You will provide Tier 1 and Tier 2 support, escalating to Tier 3 Engineering as needed.

What you’ll do:

• Provide Tier 1 / Tier 2 operational support for AI/ML solutions.
• Identify failed jobs, degraded pipelines, or performance anomalies.
• Triage incidents, investigate issues, and coordinate escalation to Tier 3 Engineering.
• Participate in on-call rotas once established.
• Validate that pipelines and jobs complete successfully.
• Monitor data pipeline health, model execution, and basic performan...