Mngr, Customer Service Mgmt

Overview

The Operations Manager role within Customer Service Management (CSM) provides strategic, operational, and people leadership to ensure exceptional service delivery across Cardinal Health’s customer‑facing teams. This leader will manage frontline operations, coach supervisors, and partner closely with cross‑functional teams to drive performance, quality, and customer satisfaction.

What CSM Contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

CSM Operations Manager provides strategic oversight, operational discipline, and leadership direction to ensure service excellence and continuous improvement.
Customer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function.

Qualifications