Mobile App Feedback Operations Coordinator

Mobile App Feedback Operations Coordinator - Job Description Responsibilities Manage and organise user feedback from multiple channels including Apple App Store, Google Play Store, in-app forms, customer support tickets, and social media comments to ensure comprehensive data collection. Categorise and tag feedback by type such as bugs, performance issues, feature requests, usability concerns, and positive comments to maintain structured records. Coordinate with product managers, developers, designers, and quality assurance teams to share relevant feedback for timely action on user-reported issues and suggestions. Track the status of feedback items by updating records on bug fixes, feature improvements, and user request resolutions to ensure follow-through until completion. Maintain an organised workflow system to streamline feedback operations and prevent loss or duplication of information. Prepare regular summary reports highlighting key user issues, response progress, recurring probl...