Mobile Device Support Specialist

Key Responsibilities:

• Experience in complete device lifecycle, including device provisioning, policy enforcement, application deployment, updates, and decommissioning.
• Strong experience managing Android devices using MDM / EMM solutions.
• Experience integrating MDM solutions with Azure AD, Google Enterprise, VPNs, and identity systems.
• Ability to create clear technical documentation and SOPs.
• Collaborate closely with business teams and stakeholders to gather, analyze, and translate business requirements into technical solutions.
• Administer and manage Samsung Knox Manage, Knox E-FOTA, and Knox Mobile Enrollment (KME) portals.
• Ensure adherence to security standards, compliance requirements, and organizational IT policies.