Mobile Solutions Analyst

• Bachelor’s Degree or equivalent in IT, business studies, or related discipline. • 3 years’ experience in customer service management, and mobile service resolution in the telecommunications or ICT sectors. •Experience in implementing/working with IT systems. • Knowledge of Mobile Fixed products. • Experienced in statistical analysis. • Proficiency in Microsoft Office suite.

A Reputable Multinational Company

JOB PURPOSE:

The successful applicant shall serve as the key interface for service request or resolution management and shall be responsible for processing and resolving mobile incidents. The role reports to the Mobile Solutions Manager.

ROLE SPECIFIC REQUIREMENTS:

Responsible for supporting all internal mobile service provisioning/resolution as well as requests escalated from the retail shops and other sales channels.

Supports the Mobile Solutions Manager in developing operating provisioning/resolut...