Mobile Solutions Manager at Telecel Ghana

Confidential

Full-Time Ghana, Ghana Operations Specialties Managers

Posted:

June 07, 2026

Location:

Ghana, Ghana, Ghana

Job Description

The Mobile Resolution Manager will assist the Customer Operations Manager to ensure the overall design and execution of Second level Support Mobile Experience for Telecel Ghana
This Include But Not Limited To
Ensure all Second Level Support Standards are implemented

Ensure all Second Level Support Journeys and Experience are delivered aligned with CXX

Track, Monitor and improve the identified Second Level Experience Pain Points for Telecel Ghana

Design the overall Second Level Support Experience for Customers and all Frontline as well as the execution of the Operational Support Strategy in close collaboration with CXX

Define and measure CXX and Operational KPIs to ensure Second Level Support Experience is delivered in a manner that demonstrably maximises Customer Lifetime Value and Digital NPS while reducing customer churn and making the the Second Level Support channel via TOBi and MVA the preferred and loved!

Apply for this Job

Submit your application for the Mobile Solutions Manager at Telecel Ghana position at Confidential.

Apply Now Save for Later

Job Overview

Job Type: Full-Time

Location: Ghana, Ghana

Posted: June 07, 2026

Deadline: July 17, 2026