Model

Senior Customer Sales & Service Agent - Z

Job Purpose

To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual station and network Commercial objectives.

Responsibilities

• Ensure the highest standard of customer service to Emirates customers, provide them with details on Emirates fares, actively issue online tickets, and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities, and promoting all Emirates related products. Ensure set quality standards are achieved for all customer interactions.
• Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met to provide excellent service. Hi...