Modern Work Consultant

Join our Modern Workplace Practice within the Technical Services Department, driving technical strategy, best practice, and the effective use of Microsoft and third‑party tools across our managed services. This senior role champions technical excellence, improves service delivery, and strengthens customer outcomes through training, mentorship, and continuous improvement.

• Act as a senior technical escalation point for Modern Workplace issues, mentoring T3 engineers and removing blockers to ensure fast, efficient resolution.
• Maintain and enhance the knowledge base, enabling T1 and T2 teams to resolve issues confidently and consistently.
• Own the lifecycle of Modern Workplace tooling, guiding engineering teams on deployment, optimisation, and best‑practice usage.
• Identify and implement service improvements across processes, tooling, automation, and reporting.
• Research industry best practice, build business cases, and lead improvem...