Modern Workplace Expert Engineer

As a frontier partner, we grow through great people, smart tech, and teamwork between humans and AI.

We are looking for a Modern-Work Expert Support Engineer to join our team in Cape Town.

This role offers a hybrid work environment, combining remote support with close collaboration among project and specialist teams.

The Modern-Work Expert Support Engineer (T3) will deliver advanced support to customers, serving as an escalation point for Tier 2 engineers. They will collaborate with senior engineers to manage complex projects and onboarding processes while working alongside other specialized teams within Operations.

What you'll do:

• Serve as a senior escalation point for the below listed services, create, and maintain documentation for common support issues, FAQs, and other training materials to enhance user knowledge and productivity.
• Assist in training and mentoring less experienced engineers, helping them troubleshoot and resolve pr...