Money Backroom Associate

Location: Two E-Com Center, Mall of Asia Complex, Pasay City

About the Role:
LBC Express, Inc. is looking for a Money Backroom Support Associate who will provide proactive support to agents, partners, and branches by addressing remittance-related concerns and ensuring smooth, efficient backroom operations. The ideal candidate can anticipate customer needs, troubleshoot issues promptly, and support continuous improvement in money service processes.

Key Responsibilities:

• Coordinate with corporate remittance clients, agent partners, and merchants regarding transaction concerns (delivery completion, encashment, crediting, etc.).
• Handle escalated remittance complaints and collaborate with Customer Care to meet agreed service levels.
• Assist in resolving disputes requiring coordination with third-party partners.
• Support internal units on concerns affecting new or existing money products and services.
• Address bills p...