Job Description
Hi, I'm Arison Ferreira, your recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
Notwithstanding the requirements below, if you are driven by challenges and eager to work at the forefront of innovation within a supportive team environment, we encourage you to apply!
We are looking for an Intern (L1) who will:
Assist in troubleshooting and conducting analysis on L1 support issues, focusing on learning and understanding customer problems
Support the L1 team in managing customer incidents throughout the full lifecycle, regardless of priority
Document all incident details accurately in the tracking system, including:
Incident description and customer information
Affected product or service components
Business impact, workflow, and severity level
Help review and update escalation procedures, including coordinating internal and external bridges w...
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