Mortgage Contact Center Representative

**About this role:**

Wells Fargo is seeking a Mortgage Contact Center Representative internally known as Customer Service Representative.

**In this role, you will:**

+ Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
+ Interact with customer service team and perform moderately complex customer support tasks
+ Manage risk by following all policies and procedures and staying abreast of changes to them
+ Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
+ Receive direction from customer service supervisor and escalate non-routine questions

**Required Qualifications:**

+ 1+ year of Customer Service, Financial Servic...