MS Dynamics CRM – Functional Consultant

Job Title: MS Dynamics CRM – Functional Consultant

Location: Sepang, Selangor

Employment: 12-Months Contract & Renewable/Convert Permanent with SQ based on performance

*Preferably local candidates

Job Summary

We are seeking an experienced CRM Functional Consultant with strong expertise in Sales and Marketing modules to support the implementation, configuration, and optimization of CRM solutions. The ideal candidate will work closely with business stakeholders to translate sales and marketing requirements into effective CRM functionalities, ensuring improved customer engagement, lead management, and campaign effectiveness.

Key Responsibilities:

• Engage with business stakeholders to gather and analyze functional requirements for Sales, Marketing, and Customer Service processes.
• Design and document end-to-end business process flows, entity relationships, and data models.
• Configure Dynamics 365 entities, fo...