MS Engineer

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Key Roles and Responsibilities:

· Monitors client infrastructure and solutions

· Identify problems and errors prior to or when they occur

· Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction

· Investigate first line incidents assigned and identify the root cause of incidents and problems

· Fulfill approved requests following agreed procedures

· Provide telephonic or chat support to clients when required

· Execute approved maintenance activities including patching and configuration changes

· Follow the...