MS Operations Manager

The key function is to retain and support the growth of client portfolios through effective and well managed service delivery. Fulfils the role of a single client touch point and key custodian of relationships both internally and externally, including clients and support teams, for the co-ordination and delivery of services to the client. The role analyses the client portfolios to identify risks to service co-ordination, report on revenue, identify upsell and cross-sell opportunities.

Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems. Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioni...