MSP IT Helpdesk Engineer II: Escalations & Systems Expert

A Managed IT Services Provider is seeking a Level 2 IT Helpdesk Engineer in the Philippines to address escalated technical issues. The candidate will provide mentorship to junior engineers and solve complex problems involving Microsoft 365, networking, and server management. The ideal candidate should have at least 3 years of experience in IT support, possess strong analytical skills, and be able to communicate effectively in English. This role involves working US business hours and offers opportunities for professional development.
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