MSP Onboarding Specialist

We are seeking a detail-oriented and technically strong MSP Onboarding Specialist to support the conversion of clients from legacy managed service plans to new, standardized service offerings. This role involves both documentation enhancements and tool rollout, including security platform deployment, workstation build process updates, and onboarding/offboarding checklist improvements.

The specialist will work closely with internal teams, project managers, and client stakeholders to ensure a smooth transition with no disruption to client operations.

Responsibilities

Client Interaction & Communication

• Communicate regularly with internal teams, project managers, onboarding leads, and client contacts to ensure smooth updates, clarity, and alignment.
• Participate in internal handoff meetings to ensure service desk readiness and s...