MSP Operations

Role Overview:

• MSP Operations & Delivery Manager
• Full remote - working from South Africa
• MSP Industry - must have experience in this industry
• Permanent role - UK based hours, Mon - Fri.

Role Purpose:

• Reporting to the Director of Operations, the Operations Manager is responsible for leading, managing and being accountable for the various aspects of the role aligned to the business.
• The Operations Manager is accountable for proactively managing the Managed Services team which includes Dispatch, L1 to L3 Service Desk Engineers, and Technical Alignment, and for all the activities and responsibilities of the Managed Services team.
• The Operations Manager is also responsible for ensuring service and support is provided to customers at agreed levels and high technical standard.

Key Responsibilities:

• Motivate, lead, and support the Managed Services team to maintain high morale and a c...