MSP Service Desk Dispatcher

qnectU is a premier Managed IT Services Provider based in the United States, renowned for delivering cutting-edge IT, Cybersecurity, and Compliance Solutions to businesses of all sizes. Our South African company, Uboni SA (Pty) Ltd. , is currently seeking a strong and talented dispatcher to join our team remotely from South Africa.

In this role, you will work closely with clients and the tech team to triage tickets, ensuring SLAs are met, and client satisfaction is maintained at the highest level. The position combines elements of project management and customer service, requiring exceptional organizational, communication, and motivational skills. This is a full-time, permanent employment position (NOT contract work).

Duties and Responsibilities:

Client Communication and Ticket Management:

1. Answer incoming calls and emails from clients promptly and professionally.
2. Cr...