Multi- Modality Field Engineer

Job Description Summary
Multi-Modality Advanced Field Engineer for Cape Town South Africa will be responsible for meeting the daily service repair needs of the customer's equipment and driving customer satisfaction through Service Excellence(Western Cape/Eastern Cape). Also he/she will be responsible for developing and maintaining strong interpersonal relationships with customer representatives.
Job Description
Key responsibilities/essential functions include:
Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment.
Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.