Multi- Modality Field Engineer

Overview

Job Description Summary Multi-Modality Advanced Field Engineer for Cape Town, South Africa will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence (Western Cape/Eastern Cape). Also, he/she will be responsible for developing and maintaining strong interpersonal relationships with customer representatives.

Responsibilities / Essential Functions

• Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Daily interface with doctors and technicians on equipment status issues. Ensure satisfaction to primary customers. Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records i...