Multi-Property VIP & Luxury Reservations Specialist

The Multi-Property VIP & Luxury Reservations Specialist is a dedicated luxury travel and guest experience professional responsible for delivering highly personalized, anticipatory service to VIP guests, luxury travel advisors, and preferred partner agencies across a multi-property portfolio.

Operating through exclusive VIP communication channels, this role manages complex reservations, curates bespoke itineraries, and ensures seamless coordination from initial inquiry through departure. Acting as both a relationship steward and experience strategist, the specialist ensures every interaction reflects the highest standards of luxury hospitality.

Working closely with Revenue Management, Front Office leadership, Concierge, Sales, and operational teams across multiple properties, this role ensures flawless reservation execution, strategic revenue optimization, and seamless guest journeys while strengthening loyalty among high-valu...