Multichannel Customer Support Associate

Customer Support

• Handle inbound and outbound customer interactions via phone, email, chat, and SMS/text messaging
• Assist customers with scheduling, account updates, service questions, billing inquiries, and order status updates
• Resolve Tier 1 customer concerns promptly and professionally
• Escalate complex issues to supervisors or appropriate departments when necessary
• Maintain a high level of empathy and professionalism during all customer interactions

Communication & Follow-Up

• Conduct outbound follow-up calls and messages regarding appointments, service confirmations, and issue resolution
• Respond to customer inquiries within established response time standards
• Provide accurate and up-to-date information regarding company services, pricing, policies, and procedures

Documentation & Systems...